DRESSERS/STORAGE CHEST OF DRAWERS KITCHEN TABLES SOFA/CHAIRS WARDROBES OAK
Terms & Conditions
Shopping with Susie & Co. Furniture and Interiors
You can order products displayed on this website
- By telephoning Susie & Co. 017 3082 1052 – Human beings between
10am-5pm, Monday –Friday
Answer phone out of these hours and Bank Holidays. - By completing the order form and faxing to 01730 818 205
Or posting to: Rogate Cross Cottage, Rogate, West Sussex GU31 5HN - By submitting the Order form with all contact details and we will contact you to complete your order and take your deposit.
Once we receive your order we will send you a confirmation that your order has been received. If you do not receive a confirmation within 7 days please contact us.
Prices
Our prices are shown in £ Sterling on our website.
We try to ensure that the prices on our website are accurate but errors may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you we will treat the order as cancelled.
Delivery Charges
We operate a three-tier pricing system: The smaller the furniture, the lower the cost.
Simple guide to calculating delivery charges:
- Work out the volumetric size of your furniture using section three (below)
- Then, look at section two to determine if furniture is small, medium, large or extra large.
- Section one tells you how much the delivery charge will be.
| 1. Size of Furniture | Delivery Charges |
|---|---|
| Small Items | £25.00 |
| Medium Items | £35.00 |
| Large Items | £45.00 |
| Extra Large Items | £60.00 |
| More than one item* Secondary Items all | £12.00 |
| *The first item charged would be the largest item | |
| Area Surcharges | |
|---|---|
| Scotland Postcodes: EH, DG, FK, G, KA 1-26, 29, 30, KY, ML, PA 1-19, TD | £30.00 |
| Scotland Postcodes: AB, DD, IV 1-28, 30-32, 36, 40-49, 52-56, 63, KW 1-3, 5-14, PA 21-38, PH 1-26, 30-41, 49-50 | £60.00 |
| Wales Postcodes: LL, LD, SY16-20, 23-25 | £30.00 |
| Wales Postcodes: SA | £33.00 |
| Wales Postcodes: CF, NP | £25.00 |
| North East Postcodes: NE, DH, SR, TS, DL, CA, YO, HU | £25.00 |
| London (Congestion Surcharge) Postcodes: W1, W2, W8, W10, W11, NW1, WC1, WC2, EC1, EC2, EC3, EC4, E1, SW1, SW3, SW7, SE1, SE11 | £5.00 |
| 2. Volumetric Sizes | |
|---|---|
| Small Items | 0 - 0.21 m3 |
| Medium Items | 0.21 - 0.35 m3 |
| Large Items | 0.35 - 0.75 m3 |
| Extra Large Items | 0.75 plus m3 |
3. How to Calculate the Volumetric Size
1. Measure (in cm) the Height, Width and Depth of the packaged product
2. Multiply H x W x D to calculate the volumetric size
Overseas
Unfortunately we are unable to offer our furniture to customers outside of mainland UK. We can however arrange to deliver to your dedicated Onward Shipper in the UK. All responsibility for onward delivery would then be yours; that would include any transport and insurance costs. We would not accept any responsibility for loss or damage once we had delivered to the chosen onward shipping company.
Payments
We require a 50% deposit on placement of order, with the balance due just prior to delivery. Please note that delivery cannot be arranged until all balances are paid in full (cheques will require a full 10 working days to clear on receipt).
Payment can be made by Credit / Debit card or Cheques in £ Sterling. We accept Visa/MasterCard/Switch/Solo/Delta.
Cheques should be crossed and made payable to ‘Grand Illusions’
Delivery Period
As each item of furniture is painted by hand to order we
will require 6-8 weeks to complete your order, unpainted items will be
2-4 weeks.
We always endeavour to complete your order as quickly as possible but we
cannot be held responsible for delays caused by manufacturers or carriers.
Susie & Co. Furniture and Interiors will not accept any liability for any consequential
loss caused by delays.
Access ............ Very very important!
We cannot stress enough the importance of checking the access and approaches for delivery of your furniture. Please inform us when placing your order if the delivery is to anywhere other than the ground floor and if so there may be added delivery costs. If the delivery company encounters difficulties on sight without prior notice, this could delay your delivery and if additional visits, personnel or specialists machinery are required, this could lead to additional costs being incurred – we do reserve the rights to pass on these additional costs to you.
Furniture Cancellations & Refunds
As all furniture is made-to-order, once delivery has been made, refunds or exchanges can only be made if the piece is deemed to be faulty. We can only handle and concur your claims, once we receive the piece back.
Failure to deliver by the specified time, is not permissible grounds for cancellation without penalty. Our cancellation penalty is 25% of the total price quoted on your order confirmation/invoice.
Samples
Samples of our paint colours and chair fabrics are available, please call 017 3082 1052 or use order form on website to order paint samples.
Care of your furniture
The age of the coaster is not dead! Although we finish all furniture with a flat acrylic varnish this is not heat resistant and could mark if hot cups and dishes are placed directly onto it. Dust all furniture regularly and remove light dirt marks using a mild soapy solution, do not use any abrasives.
For queries relating to delivery or order status please contact
Susie & Co.
Rogate Cross Cottage
Rogate
West Sussex GU31 5HN
United Kingdom
t: 017 3082 1052
f: 01730 818 205
e-mail: info@grandillusions-furniture.co.uk